FAQ

Can I Wash my Golden Rugs Carpet?

Yeah our rugs are very well quality made and can be machine washed.

 Does my Rug slip?

Our rugs are made out of jute backing and that causes the rug to not slip on hardwood floors.

 I Have a business and would like to buy Golden Rugs Merchandise?

Please contact us 773-490-3801. As we sell wholesale and online. if you have a business and would like to carry our merchandise.

Area colors accurate on your website?

The images we display have the most accurate colors possible. Please keep in mind that color variances may occur with handmade items. In some instances, patterns may vary according to size as well. These are not considered defects.

How can I get more information about a Golden Rugs product?

Use the form in the Contact Us section of our website to get more information about any Golden Rugs product. Provide us with as much detail about the product as possible (name of product, Design Number), along with your specific question and a Golden Rugs customer service representative will get back to you shortly with the information you need.

I received the wrong item, color, size; what do I do?

If there was an error made with the Golden Rugs product delivered to you please contact the retailer immediately. Golden Rugs retail partners typically have a 30 day exchange policy. Therefore, you need to thoroughly inspect your product as soon as it is delivered to ensure that any issues can be quickly resolved. Contact your retailer directly to learn more about the terms and conditions of their exchange policy.

I Received the wrong color , item , size what are my options?

If there was an error made with the Golden Rugs product delivered to you from a retailer other than goldenrugsinc.com, please contact the retailer directly. If you ordered from goldenrugsinc.com please fill out our contact us form and we will work with you on getting the product you ordered.